239-789-3550
Chain Restaurant Consulting Services

Product Development, Franchisor-Franchisee Relationships, and Supplier Management

Chain Restaurant Management

Juelene Beck brings a unique and thorough understanding of the food service and chain restaurant industry to every engagement. Her executive and product management experience with leading chain restaurant franchisors and food service suppliers, supplemented with her work as a consultant on strategic planning and litigation support matters, gives her specialized knowledge of standard industry practices.

Ms. Beck can evaluate a foodservice business matter from the perspective of both the operator (the franchisee and/or franchisor) and supplier (such as a food processor who sells to chain restaurants).Her familiarity with food safety systems and related foodservice operations is both broad and deep in regard to the services described on this page and elsewhere in this website.

Food Product Development

Ms. Beck developed major new food products for Dunkin' Donuts, Burger King and Procter & Gamble, one of the world's premier consumer products companies. She has played a leadership role in food product quality strategy and execution; global menu management; promotional product strategy and execution; regional food product testing and approval; and the marketing and advertising of new or improved food products. She also has significant expertise in the development and execution of brand strategy, as well as the profitable management of food brands.

Quality Assurance and Food Safety Systems

Ms. Beck has comprehensive knowledge in the areas of chain restaurant food safety systems, quality assurance and supply chain management. She understands the importance of time and temperature in restaurant operations: food temperature for heated foods (hamburgers, chicken patties, meatballs, soups) and refrigerated foods (thawed cold cuts, prepped lettuce and tomatoes); food storage; and food handling procedures.

During her foodservice industry career, Ms. Beck gained an appreciation of the food industry guidelines balancing food safety and cost, including food safety requirements and quality considerations.

Supply Chain Management

Fast food and other chain restaurants frequently work with hundreds of individual suppliers for the purchase and delivery of various food products, packaging and services. Ms. Beck managed the supply chain network for Burger King, with a special focus on worldwide quality assurance. She is very familiar with the chain restaurant and fast food industry guidelines for food product specifications, quality assurance, and quality control.

Ms. Beck has worked closely over many years with many food processors who supply products to chain restaurants. As such, she has significant expertise in the area of the "standard of the industry" regarding expectations of franchisors and suppliers for each other.

Chain Restaurant Operations

Ms. Beck has actively worked or consulted with a range of restaurant types, including quick service restaurants (QSR), fast food, fast casual, family dining, and casual dining. She is familiar with supply chain management, food product specifications, operations manuals, "front of the house" and "back of the house" restaurant procedures.

Franchise Management for and between the Franchisor and Franchisee

Ms. Beck is very familiar with standard franchise industry terms, as well as the issues associated with the franchisor and franchisee relationship. She is a former CEO for the North American Association of Subway Franchisees, the organization that acts as a voice for all Subway franchisees in North America. While working on the franchisor side of Burger King and Dunkin' Donuts, she gained significant practical experience in meeting the needs and overcoming the challenges faced by franchisees while working with their franchisee associations.

Standard foodservice franchise contracts and documentation are well known to Ms. Beck, including franchise agreements, franchise rights, royalties, licensing, and use of the franchisor's trademarks or service marks. Additionally, she has a solid grasp of foodservice industry standards in regard to franchisee training, site location services, design and construction of the franchisee's premises, purchasing of food and packaging supplies and equipment, and food quality standards.

Ms. Beck is also well informed on a wide range of the fundamental issues that frequently create a barrier to establishing successful franchisee-franchisor relationships.

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Contact Juelene Beck by email or by calling 239-789-3550to learn more about litigation support and consulting services relating to chain restaurant operations, food safety, and food-borne illness.